Essential knowledge: The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role These include knowledge of: Understanding of role and responsibilities of self and other workers within the organisation Organisation policies and procedures as listed in the Range Statement Agency role, agency target group Issues affecting the client group Understanding relevant terminology related to the sector Awareness and understanding of issues relating to work in the sector Stigma, prejudice and common stereotypes relating to client issues Culture of service provision in the sector Relevant policy, regulatory, legislative and legal requirements relating to service provision Appropriate protocols and cultural systems relevant to work area Theories and methodologies related to work in the sector Child protection, mental health and AOD issues as they relate to work in the sector Working with individuals and groups Motivational interviewing techniques Service role and target groups Related agencies and referral procedures used by the organisation Awareness of own biases and beliefs Ethical obligations re: helping relations, confidentiality Rights of workers and clients Principles and practices of duty of care Knowledge specific to working with people from culturally and linguistically diverse backgrounds Knowledge specific to working with people at risk of self-harm Relationships between service providers Relevant systems/networks in the local area Statutory requirements Where clients have mental health issues the following specific knowledge is required: community correctional orders and mental health issues mental health promotion signs and symptoms of major mental illness Where clients have mental health issues the following specific knowledge is required (contd): impact of mental illness and/or psychiatric disability on self-esteem, motivation, daily living skills common medications for mental illness and their side effects psychosocial treatment approaches psychiatric disability basic understanding of psychosocial rehabilitation processes basic understanding of the range of clinical treatment and support services Where clients have housing issues the following knowledge is required: understanding of language used in the community housing sector awareness of housing issues relationships between service providers community housing systems/networks in the local area culture of community housing provision policy, regulatory, legislative and legal requirements including: residential tenancy acts or equivalent Privacy Act legislation underpinning the principles of equal opportunity Freedom of Information Act Individual rights National Housing Policy National Housing Service Standards Disability Services Acts and standards Where clients have AOD issues the following knowledge is required: first aid certification or equivalent skills (as per unit HLTFA311A Apply first aid) including cardio pulmonary resuscitation (CPR), bandaging, managing toxic substances, managing bleeding, managing broken bones, managing consciousness, managing choking and knowledge of coma positions working with a range of different clients with AOD issues conducting work role within established plans, procedures or programs range of AOD specific services delivered by the organisation AOD use, general effects on body systems and their functions and general social and psychological effects drugs/substances most commonly used in local area relationship between suicide and AOD use |